Frequently asked questions

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30 days: Full refund

180 days: Store credit
We’ll send a refund confirmation email after we process your return. Refunds typically issue within 10 business days of receiving the return. Current volumes may cause delays—thanks for your patience.

Free gift policy
If returns take your order below the promo threshold, the free gift must be returned. If you keep it without qualifying, we’ll deduct its cost from your refund or request payment. 🎁

Can I change/cancel my order?
No—orders cannot be changed or canceled once submitted. You may return items; refunds cover the product value only, excluding shipping.

More questions?
Find everything from shipping to product info—See all FAQs.

Fastest support
Email: yerginkranendonk9778@outlook.com